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Terms of Service

Last updated: 15 May 2025

1. About My Legal Hub

My Legal Hub (my-legal-hub.com) is operated by Axiella Ltd and is an online introducer marketplace that connects individuals and businesses with independent legal professionals including solicitors, notaries public, barristers, licensed conveyancers, immigration advisers, mediators and other legal service providers (collectively "Professionals").

My Legal Hub is not a law firm. We do not provide legal advice, legal services or legal representation. We are an introducer platform only. Any legal advice, services or representation you receive is provided solely by the independent Professional you engage through the platform.

2. Acceptance of Terms

By accessing or using the My Legal Hub website, search functionality, or any services offered through the platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the platform.

3. Our Services

My Legal Hub provides:

  • An AI-powered search tool to help you identify the type of legal professional you may need
  • Search results sourced from our registered professional database and Google Places
  • A marketplace to connect you with independent legal professionals
  • Document template tools and AI-assisted document drafting (clearly marked as AI-generated and not legal advice)
  • Booking and communication tools to facilitate introductions between clients and professionals

4. Not Legal Advice

Nothing on My Legal Hub constitutes legal advice. The AI search tool, document templates, and any content on this platform are provided for informational and introductory purposes only. You should always seek independent legal advice from a qualified professional before making any legal decision.

My Legal Hub does not verify the accuracy of information provided by Professionals on the platform beyond checking their regulatory registration number against the relevant regulatory body (SRA, Faculty Office, Bar Standards Board, CLC, OISC, IPReg or CILEx as applicable).

5. Professional Listings - Accuracy and Responsibility

5.1 My Legal Hub operates as an introducer marketplace only. We do not independently verify the regulatory status of listed professionals at the point of registration.

5.2 By submitting a paid listing, the registrant warrants that:

  • (a) They are currently authorised by the regulatory body stated on their listing;
  • (b) Their registration number is correct and current;
  • (c) They will notify My Legal Hub within 48 hours if their authorisation status changes.

5.3 My Legal Hub reserves the right to remove any listing immediately and without refund where:

  • (a) A registration number is found to be incorrect;
  • (b) The professional's authorisation has lapsed or been revoked;
  • (c) A complaint is received regarding the accuracy of the listing.

5.4 Providing false regulatory information on this platform may constitute a breach of the relevant regulatory body's conduct rules. My Legal Hub reserves the right to report such conduct to the relevant regulatory body.

5.5 The Verified badge displayed on paid listings indicates that the professional has self-declared their regulatory status and accepted My Legal Hub's Professional Terms. It does not constitute independent verification by My Legal Hub. My Legal Hub periodically cross-references declared regulatory numbers against publicly available registers including the SRA, Faculty Office, Bar Standards Board, CLC, OISC and IPReg.

6. Verified Listings

Professionals marked as "Verified on My Legal Hub ✓" have confirmed their regulatory registration and agreed to our Professional Terms. Verification does not constitute an endorsement of the quality of their services. My Legal Hub accepts no liability for the services provided by any Professional listed on the platform.

7. Search Results

Search results on My Legal Hub are generated using a combination of our internal database and the Google Places API. Results marked as Google-sourced have not been verified by My Legal Hub. The inclusion of any Professional in search results does not constitute an endorsement or recommendation.

Registered and verified My Legal Hub platform members may appear first in search results. This placement reflects their verified status on our platform and not necessarily their suitability for your specific legal matter.

8. User Responsibilities

When using My Legal Hub you agree to:

  • Provide accurate information when searching for legal help
  • Use the platform only for lawful purposes
  • Not attempt to circumvent, damage or interfere with the platform
  • Not use the platform to harass, threaten or abuse any Professional or other user
  • Conduct your own due diligence before engaging any Professional

9. Professional Responsibilities

Professionals listing on My Legal Hub agree to:

  • Maintain valid registration with their relevant regulatory body at all times
  • Provide accurate and up-to-date information on their profile
  • Comply with all applicable professional conduct rules and regulations
  • Not misrepresent their qualifications, experience or areas of practice
  • Promptly notify My Legal Hub of any changes to their regulatory status

10. Referral Fee Compliance

My Legal Hub operates as an introducer platform. In accordance with the Legal Aid, Sentencing and Punishment of Offenders Act 2012 (LASPO), My Legal Hub does not pay or receive referral fees in relation to personal injury claims. Platform subscription and listing fees are charged for platform access only and are not contingent on any individual referral.

11. Subscriptions, Billing and Cancellation

11.1 Paid subscriptions are billed monthly on a rolling basis. No minimum term or annual contract applies.

11.2 You may cancel your subscription at any time from your professional dashboard. Cancellation takes effect at the end of your current billing period - you retain full access to your listing until that date. No refund is issued for any unused portion of the period already paid for.

11.3 On cancellation, your listing will be deactivated at the end of the billing period. Your account data is retained and your listing can be reactivated at any time by taking out a new subscription.

11.4 My Legal Hub does not issue pro-rata refunds for mid-period cancellations. If you believe a charge has been made in error, please contact us at info@my-legal-hub.com within 14 days of the charge date.

12. Data Protection

My Legal Hub processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use and protect your personal data.

Search queries submitted through the platform are stored to improve our service. IP addresses may be used to determine approximate location for search result relevance. No personally identifiable search data is shared with third parties without your consent.

13. Google Places

Search results may include data sourced from the Google Places API. This data is subject to Google's Terms of Service. My Legal Hub does not guarantee the accuracy, completeness or currency of Google Places data.

14. Limitation of Liability

To the fullest extent permitted by law, My Legal Hub shall not be liable for:

  • Any loss or damage arising from your use of or reliance on the platform
  • The quality, accuracy or suitability of any Professional's services
  • Any direct, indirect, consequential or incidental loss arising from introductions made through the platform
  • Any technical errors, interruptions or unavailability of the platform

15. Intellectual Property

All content on My Legal Hub including the brand, design, AI tools, database and software is the intellectual property of Axiella Ltd. You may not copy, reproduce or distribute any content without our written permission.

16. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the platform after changes are published constitutes acceptance of the updated terms. The date of the last update is shown at the top of this page.

17. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of My Legal Hub shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Complaints

If you have a complaint about our platform or services, please refer to our Complaints page at my-legal-hub.com/complaints. We aim to resolve all complaints within 10 business days.

19. Contact Us

If you have any questions about these Terms of Service please contact us at:

My Legal Hub
Operated by Axiella Ltd
info@my-legal-hub.com
my-legal-hub.com
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