Complaints Procedure

My Legal Hub is committed to providing a high-quality service to all users of our platform. If something goes wrong or you are dissatisfied with our service, we want to hear from you so we can put things right. We take all complaints seriously and aim to acknowledge and resolve them as quickly as possible.

How to Make a Complaint

Please follow the steps below to submit a complaint:

1. Email us at info@my-legal-hub.com with the subject line "Complaint". In your email please include:
   • Your full name
   • A clear description of the issue
   • Any relevant dates or reference numbers
2. We will acknowledge your complaint within 2 business days of receipt.
3. We aim to resolve all complaints within 10 business days. If we are unable to resolve your complaint within this timeframe we will contact you to explain why and keep you updated on progress.

If You Are Unhappy With Our Response

If you remain unsatisfied after receiving our response, your options depend on the nature of your complaint:

• Data protection complaints: If your complaint relates to how we handle your personal data, you may contact the Information Commissioner's Office (ICO):

  Information Commissioner's Office (ICO)
  Website: ico.org.uk
  Helpline: 0303 123 1113

• Marketplace complaints: For other complaints about our platform or marketplace services, you may seek independent legal advice.

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